FAQ and Program Policies

CANCELLATION/ REFUND POLICY:

NOTE: Please keep in mind that our curriculum is molded to fit the exact number and ability of our students. Before camp/class begins, work has already been done to create scripts and supplies for the students registered. We kindly ask that you register and cancel with care. 

SPOTLIGHT CANCELLATION POLICY:

-To receive a refund, you must cancel your registration prior to 2 weeks before the class start date.
-Any cancellations within the 2 week period will not be eligible for a refund.
-To cancel, please send us an email as soon as possible, and we will process your cancellation.
-A $25 administrative fee (per child) will be deducted from all refunds. If you are eligible for a refund, $25/child will still be deducted from the original tuition price you paid.

REGISTRATION FAQs:

What if I accidentally sign up for the wrong camp? If you accidentally sign up for the wrong camp, we cannot guarantee a spot will be available in the correct one. Please try to sign up for the correct camp asap FIRST, and then reach out about cancelling/refunding the incorrect camp.

What if I want to sign up for the all day camp, even though my child is too young? We will NOT be allowing sign ups for students who do not fit the specified age group. We will be monitoring sign ups closely, and will have to immediately cancel anyone who does not match the ages listed for each group, to allow for more sign ups of the correct age group.

Why do the age groups matter? We tailor our curriculum, themes, and show scripts specifically to match the abilities of our students, so signing up for the correct age group is crucial to ensuring a positive experience for all campers. Our continued mission to create a safe, inclusive atmosphere relies on all teachers, parents, and students following the program's design.

How can I prepare for sign up day?

  • Have 2-3 camps in mind, in case your first choice sells out.

  • Create an account on Care.com ahead of time: https://www.care.com/explore/

  • Have your payment method ready to input.

  • Set your alarm on registration day, and grab your laptop!

  • We recommend using a computer rather than a phone.

How do I get on a waitlist?

  • On Care.com you'll click the purple-ish blue "Add to Waitlist" button to manually add yourself. If a spot opens up, we will have the site send you an invitation to snag your spot.

  • This is the ONLY official waitlist

  • Emailing Emma directly will NOT reserve your spot in line on the waitlist

What if I don't get the camp I want? Please do not panic. 🩷 We know everything seems stressful these days, especially when signing up for kids programs and planning your schedule, juggling a million things at once. You are doing an AMAZING job at it. We are truly humbled by all the love we receive, and the passion we see from parents when the spots fill up. From the bottom of our hearts, thank you for your excitement and love of this program. If you don't get a spot for some reason, please remember there is always next time. As I remind my students frequently: “even though this is theater class, it shouldn't feel dramatic, haha!” We are all here for the same reasons, to create a fun, safe, enjoyable experience for the kiddos.

What if my child is too old for these camps now? If your kiddo has aged out of the program, they may be able to join us as a Youth Volunteer! This is a great opportunity for middle and high school students to get volunteer hours, in the most fun way! If you think your kiddo would make a good volunteer, send us a message. (They must be responsible, kind, and comfortable assisting with the younger groups. Tasks include escorting campers to activities, helping the teacher during lessons, organizing supplies, and buddying up with campers who need extra help focusing.)

Helpful Info on Inclusivity & Health requirements:

  • Students should participate independently for most of the camp activities. Volunteers and teachers will be present to assist when needed!

  • Camps are staffed with 1 lead teacher, 2 assistant teachers, and 1-2 volunteers per 12 campers.

  • Maximum of 25 students per 5-hour camp. Maximum 12 students per 3-hour camp.

  • We do not have a nurse on staff.

  • Students MUST be able to use the restroom by themselves

  • If your child needs more one-on-one care, please email to inquire about possibilities (ex- having the child’s nanny or nurse accompany them at camp)

BEHAVIOR POLICY:

Our mission is to create an uplifting environment for children to experience the magic of theater, and build life skills in the process. Our program uses the process of putting a show together to build the students' creativity, empathy, and confidence, which requires a constructive environment.

At the start of each semester, the teacher goes over “Expectations for the Students” with the class. These expectations include showing respect, kindness, open-mindedness, and patience for fellow classmates and the program, along with following instruction and behaving appropriately for a classroom setting. It is our right to remove any child that is not aligning with this mission and behavioral expectation.

Reasons for child removal include, but are not limited to: physical or emotional bullying, refusal to participate, inappropriate language or actions, ongoing disruption of the lesson, and general lack of respect for others’ experience in the group.

Parents are also expected to treat the staff, teachers, administrators, and other children with respect and kindness. Parents behaving in such a way that does not align with our mission will be asked to leave the program, resulting in their child’s removal from the class.

Please remember that inclusive theater is all about the beauty of being in an ensemble, putting on a show together. 🧡